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← Digital Menu Technical Support

Digital Menu technical support

If the install gets stuck, an error appears, or you are unsure how something works, open a ticket in your console under [Technical support]. The team that built the solution reads and answers it directly. Every conversation is kept on record, and we notify you in the console and by email when a reply arrives.

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First reply target
Within 1 business day(s)
Support hours
Weekdays 10:00 – 18:00 (KST, UTC+9)
Channel
1:1 console tickets · alerts · email
Conversation record
Everything is kept

What we help with

We run it for you

Monthly license (hosted)

  • We manage the servers, database, Redis and SSL
  • Incident response · security patches · updates · backups
  • Activation (domain connection) · first admin account
  • How-to and settings questions
We help you get it running

Full source

  • Anywhere you get stuck following the install guide (4 languages)
  • If the delivered version does not work as installed, we fix it
  • Questions about structure, settings, environment variables and Docker
  • Download new package builds again from your library
Ask before you pay

Before you buy

  • Whether it fits your business and server environment
  • Required specs · external services to connect
  • Try it yourself with a demo account
  • Scope a customization

How support works

  1. 1User manualCheck features and screens first in the manual of the live service. Most common settings are covered there.
  2. 21:1 support ticketOpen a ticket under [Technical support] in your console. Pick your license and we know the product and version right away. Attach screenshots and logs.
  3. 3Alerts · emailWhen a reply arrives we notify you in the console and by email. Keep the conversation going in the same ticket.
  4. 4CustomizationChanging or adding features is handled as a customization request. We send you scope, quote and schedule.

How a ticket moves

  1. 1Open a ticketDescribe the solution, category and symptoms; attach screenshots or logs if useful.
  2. 2ReceivedYou get a ticket number (TS-…) and our support team is alerted immediately.
  3. 3ReplyThe builders answer directly. We notify you by alert and email.
  4. 4Confirm resolvedClose it with [Mark as resolved]. If it breaks again, reopen the same ticket.

Write a ticket that gets solved fast

  • What you were trying to do (the expected result)
  • What actually happened — copy error messages exactly
  • Since when, and what you changed just before
  • Attach screenshots or logs — remove passwords and API keys first

If the service is down, set the priority to [Urgent] — it goes to the front of the queue.

What support does not cover

  • Anything arising from changes you make to the source yourself, or from repurposing it for a different use.
  • Policy changes, outages or fees of external services (exchanges, payments, AI, SMS, email, etc.), and problems with the servers, network or database you provide.
  • Business outcomes such as sales, profit or investment returns.
  • Resale or redistribution — the source is licensed for the operation of a single customer.

If you need us to take responsibility for modified code or build new features, hand it to us as a customization. About customization →

Manuals and support by solution

Frequently asked questions

Can I ask before buying?

Yes. After signing up, open a ticket under [Technical support] with the category [Before buying]. You can also request a demo account from the solution page.

Is there an extra fee for support?

Install, defect and how-to questions about the version you bought are answered at no extra charge. Changes tailored to your company and new features are quoted as customization.

Do you help with problems after I modified the source?

Modified parts are outside the guarantee. If you can confirm the same problem happens on the original version, we will look into it. To hand over the modified parts too, use customization.

Where do I see replies?

In your console under [Technical support] › [My tickets]. We also notify you with the bell alert and by email.

Can I send server login details?

Please do not put passwords or API keys in tickets or attachments. If access is truly needed, we will guide you to a safe method separately.

Which language can I use?

Write in whichever you prefer — Korean, English, Japanese or Chinese. We reply in the same language whenever possible.

Stuck somewhere?

Open a ticket now and follow its progress in your console with a ticket number.

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